Troubleshooting

It is highly likely that a jammed part is the cause, but first, you need to separate the stuck dies to check inside.
As shown in the video, use a rubber mallet and a wooden stick (or similar object) to gently tap the lower die, taking care not to scratch the machine body.
Once the upper and lower dies are separated, look up into the Upper Die (the top die) from below to check if a part is jammed inside.
To remove the jammed part, try lowering the handle gently while the Crimp Die (the one for the back part) is positioned under the Upper Die; this might dislodge it.
If it doesn't come out, look up into the Upper Die from below and try to hook a part of the jammed component with the tip of a screwdriver or similar tool to pull it out.
Absolutely do not insert a screwdriver or similar tool into the gap between the part and the die. Scratching the die will prevent proper Badge production.
If die replacement becomes necessary during repair, the cost will be very high. If you are concerned, we recommend sending the machine to us for repair instead of attempting removal yourself.

The cylindrical pin with a slit (commonly called a spring pin or roll pin) standing next to the Center Column might have slipped under the horizontally oriented spring pin extending from the Upper Die.

In this state, the handle will not lower. Forcing it down may bend or crush the spring pin, so please refrain from using excessive force.
This can happen if the table is rotated while the outer part of the Upper Die is raised for some reason, but usually, rotating the table resolves the issue by allowing the pin to move back over.

However, in rare cases, this horizontal spring pin can ride over the vertical spring pin and end up on the opposite side, preventing the table from rotating.
If this happens, lift the outer part of the Upper Die while rotating the table to make the horizontal spring pin ride over the vertical one again to the correct side. This should resolve the issue.

If the edges of the paper are curled or creased, you won't be able to make clean Badges. Make sure to flatten the paper properly before use.
Also, static electricity causing the paper to stick can hinder successful production. Apply anti-static measures, such as applying silicone spray to the dies, before making badges.

If the paper used for the artwork is too thick, it cannot be crimped properly, leading to a higher failure rate for Badges.
The recommended paper thickness for use with the Badge machine is 0.1mm to 0.15mm.
There might be slight variations depending on the badge size, so please refer to the chart here.

Also, please note that production may not be possible with special types of paper, such as vinyl-coated paper or paper with extremely poor slip properties.
Similarly, we do not recommend using non-paper materials like fabric, cellophane, or leather for production. Please understand that we cannot provide any warranty against malfunctions or troubles resulting from the use of such materials.

When using back parts with double hook pins, if the pin is attached incorrectly or shifts to an improper position during pressing, the area where the pin makes contact might appear slightly raised on the front side. Ensure the pin is attached correctly in the proper position before production.

If debris is attached to the paper or film being used, it can get trapped between the paper and film when the parts are pressed, causing the film to appear raised.
Even very small debris like dust can significantly affect the appearance of the finished product, so be very careful to prevent debris from entering during production.
Film is particularly prone to attracting debris due to static electricity, so handle it carefully, taking out only the amount needed for immediate use.
Dirt on the machine or cutter can also be a source of debris, so we recommend regular cleaning and maintenance.

Please check if you are using paper of the recommended thickness and type. Using special paper, or paper that is too thick or too thin, may prevent successful production.
First, try changing to the appropriate paper. For recommended paper specifications, please see the chart here.

Apply silicone spray to the Crimp Die, Pickup Die, and Upper Die, then wipe off any excess oil with a clean cloth.
Doing so removes small debris like adhered dust and prevents defects caused by static electricity.

The ink itself can sometimes interfere with proper production. Try making a Badge using blank paper with no printing.

If production is successful with blank paper, next try adjusting the design so that ink is not printed on the area that gets crimped inside the back part.
If production is successful in these two patterns, it's highly likely that the ink is the issue. Be aware that this problem tends to occur more often when using dark background colors (which use a large amount of ink).

If the problem persists after trying all the above steps, repair or maintenance may be necessary. Please contact our Customer Service.

Perform maintenance using the appropriate oils as shown in the image below.


For the Pickup Die and Crimp Die, spraying from above is sufficient. However, the Upper Die needs lubrication on its downward-facing side, which can be a bit tricky. Look up from below and spray carefully.
When applying grease to the Rotating Table, slightly shift the table and apply from underneath rather than onto the Base Plate side to prevent excessive spreading.
Apply grease between the Roller Bar Assembly and each Column by working it into the gap from the side.

Use a fine-tipped oiler (like for sewing machines) to apply small amounts of machine lubricant (sewing machine oil, etc.) to the designated parts.
Do not drip machine lubricant like sewing machine oil onto the die parts (Pickup Die, Crimp Die, etc.). Oil other than silicone oil can cause contamination and interfere with Badge production.

First, push down the blade part (the red part in the first photo) visible through the opening on the top plate with your finger to return it to its original position.
If you cannot push it down with your finger, use a rubber mallet or a piece of wood as a buffer to gently tap it down, being careful not to damage the cutter body.
Once the blade is back in position, use an air duster to blow air into the gap between the blades to remove the jammed foreign object.

If performance issues persist after removing the object, performing simple maintenance might improve the situation.

The cutter is designed for paper only and is not compatible with materials such as fabric, leather, or materials using special fibers.
We cannot provide any warranty for troubles or damages caused by using materials other than paper.

If the cutting performance has degraded through normal use, first try performing maintenance.
If it still doesn't cut cleanly, blade sharpening is possible, but this requires sending it to our factory in the US, which will take a considerable amount of time.

Perform maintenance using the appropriate oils as shown in the image below.

The cutter is designed for paper only and is not compatible with materials such as fabric, leather, or materials using special fibers.
We cannot provide any warranty for troubles or damages caused by using materials other than paper.

The stand cutter is not covered by warranty. Therefore, even if cutting performance degrades through normal use, we cannot offer repair or replacement services.

If the machine suddenly stops during production, a jammed part is the most likely cause. Remain calm and follow the steps below carefully to resolve the issue.

If the machine stops with the Upper Die inside the Pickup Die, as shown in the photos above, first check the Reset Light.
If it's flashing, it means the machine has detected an overload and automatically stopped.
It cannot operate in this state, so turn the power OFF, then turn it back ON to restart the machine.

After restarting, if the Upper Die lifts automatically, you can proceed to the next step. However, depending on how it's jammed, it might not lift.
In that case, first press and hold the Reverse Switch on the main body, then press and hold the Foot Switch. This will reverse the motor rotation and lift the Upper Die. Release the switches once the Upper Die is fully raised. Crucially, follow this order: release the Foot Switch first, then release the Reverse Switch. If you release the Reverse Switch while still pressing the Foot Switch, the machine will immediately start operating in the forward direction with the part still jammed, potentially worsening the situation.

When the Upper Die is lifted using the reverse operation, if the jam is minor, the part will fall out from the Upper Die.
In that case, place both hands on the Die Table and manually rotate the table counter-clockwise to retrieve the part.
If the part does not fall out during the reverse operation, remove the Upper Die from the machine body and clear the jammed part from inside it.

※ Jamming often occurs when two shells are stacked and pressed together (as shown in the photo). Also, using paper thicker than the recommended specification increases the pressure sensed by the machine, which might unexpectedly trigger the safety feature.
Regarding part stacking, besides shells, the collets on back parts can easily stack unnoticed, so pay close attention during operation.

The Die Table has a defined initial (home) position. Depending on how the previous session ended, or after die replacement or maintenance, the initial position might be off. Therefore, always check the initial position and confirm proper operation accordingly before each use.

To check, manually rotate the Die Table. If it spins with only light resistance using one hand, the position is likely incorrect. The correct initial position is when you feel significant resistance (requiring some force with both hands to turn) in both forward and reverse directions when either the Crimp Die or Pickup Die is directly under the Upper Die.
Even if the position seems correct, always rotate the table at least once to check that all movements are functioning normally.

First, perform simple maintenance like applying silicone spray. If the issue persists, follow the steps below to adjust the pressure.

The Part Counter has an independent power source, and its battery typically lasts 3-4 years.
Battery replacement is only permitted by authorized service personnel. If the battery runs out, please contact our Customer Service.

tel: 0575-65-5311 (Reception hours: Weekdays 9:30 AM - 5:00 PM JST)
fax: 0575-67-9210
e-mail：info@badge-man.net

[Regarding Repairs]
For repairs of badge machines or cutters, please submit a prior application using the repair request form.
Please note that we cannot accept repairs for items sent without prior notification.